Unused items in resalable condition in their original carton may be returned for credit. Prior approval must be received, and a minimum 20% restocking charge will be applied. Non-stock quoted material is not eligible for returns or refunds.
Proof of purchase must be furnished. No material will be accepted 30 days from date of purchase.
Seller may accept as a return for credit unused product in its unopened original package and in a condition that could be sold as new providing the product was purchased from Seller no more than thirty (30) days prior to the date of return. The buyer must provide proof of purchase within the preceding thirty (30) days and method of payment. The buyer shall be responsible for any freight on returns and returns of product must be unopened and must include all original instructions and packaging within the original box. Special order items are, at Seller’s option, non-returnable or may be returned and subject to a restocking fee. For non-returnable items, no return privileges apply. Freight is refundable only if due to Seller's fault.
Solely as a convenience to Buyer, provided Buyer’s account is in good standing, and in Seller’s sole discretion, any product that is initially defective (bad-out-of-box) may be exchanged for a new product at no charge to Buyer in accordance with the manufacturer’s policy that is being passed along to Buyer by Seller or, at Seller’s option, be returned for credit in accordance with the manufacturer’s policy. Manufacturers’ policies may vary.
Buyer must provide a copy of the invoice number for the product being returned. Seller may, at Buyer’s cost for freight, take the product and sent it to the manufacturer. If the manufacturer determines that the product is not initially defective (bad-out-of-box) or not otherwise new or its inability to function properly is a result of user damage or abuse, Buyer shall pay Seller all charges relating to the product as well as the replacement product previously given or, if applicable, have any credit given to Buyer reversed.
As a convenience to and on behalf of Buyer, provided Buyer’s account is in good standing, in Seller’s sole discretion, Seller may ship products for warranty or other service to the appropriate manufacturer in which event any repair, shipping or handling costs will be charged to the Buyer.
To submit your request for a return, please enter your information including your order number as well as images of the item(s) in the form provided.
For immediate assistance, please contact us at sales@commercialclimatesupply.com or by phone at: (833) 472-7822
CCS Customer Support
14350 Cherokee Place
Chino, CA 91710
