CCS FAQS

It's so easy! Just enter any basic product detail you might have available such as the manufacturer or brand name, the name of the part, a part number, a few descriptive words, or the model number into the search box at the top of this website. Those products that resemble what you entered will appear as a result(s) on the page. Click the item and proceed with your purchase. 

This is a common fix! Just click the link 'forgot your password' on the login page and you will be quickly redirected to a new page where you can change your password. Our system will ask for email verification with a code that will be sent to you or you can request the code be sent as a text message to your phone. Once you have reselected a private, secure password the CCS system will confirm and you can login as usual with your username and new password. 

Commercial Climate Supply works tirelessly to provide our customers with the necessary details for every part or piece of equipment we sell. Most parts sold on this CCS website will offer those details on each individual part product page. Additional technical information for certain supplier items can be found our our page Dealer Resources. If what you are looking for cannot be found please be sure to contact our CCS Customer Support at sales@commercialclimatesupply.com or call us toll-free at (833) 472-7822.

We do! Commercial Climate Supply offers volume discounts to all our high volume customers. To find out more about the requirements visit the page Volume Discount Offers for details. 

On this CCS website, we offer Shop Pay, Apple Pay, Google Pay checkouts and accept American Express, Visa, Mastercard, and Discover credit cards as well as PayPal for payment. We also offer billing terms, just ask a Customer Support team member for more details by phoning (833) 472-7822 or submit your request in the form provided on our Customer Support page. 

When you place an order from our website, you can typically expect your items to ship within 1-3 business days if the part is being shipped from our CCS warehouse. For all the details regarding order shipment please visit our Customer Support page for more info. 

All orders processed on our Commercial Climate Supply website will be processed within 1-3 days whenever possible; our customer support office is closed on weekends and all recognized US holidays however, so if your order comes in at that time we will process the following business day. All orders receive a real-time email notification as soon as your purchase has been paid and we follow up with all tracking notifications the minute your item(s) have left our warehouse.

For all you need to know about returns, follow the link to Returns & Refunds for more details.