Due to availability of some items, longer than expected lead times can occur. It is our intention at Commercial Climate Supply to provide our customers with the fastest shipping and order processing, so if there is an item you're in need of quickly, please contact our Customer Support Specialists directly at support@commercialclimatesupply.com or call (888) 266-5464.

Unused items in resalable condition in their original carton may be returned for credit. Prior approval must be received, and a minimum 20% restocking charge will be applied. Non-stock material is not eligible for returns or refunds. 

Proof of purchase must be furnished. No material will be accepted 30 days from date of purchase.

Seller may accept as a return for credit unused product in its unopened original package and in a condition that could be sold as new providing the product was purchased from Seller no more than thirty (30) days prior to the date of return. The buyer must provide proof of purchase within the preceding thirty (30) days and method of payment. The buyer shall be responsible for any freight on returns and returns of product must be unopened and must include all original instructions and packaging within the original box. Special order items are, at Seller’s option, non-returnable or may be returned and subject to a restocking fee. For non-returnable items, no return privileges apply. Find more details here. 

Find all of our customer's frequently asked questions here. 

Warranty

We extend to the original purchaser any warranty granted by the manufacturer. The warranty is limited to repair or replacement of the defective item and does not cover consequential liability or damages. Warranty does not cover improper usage or tampering. If the warranty is not allowed by the manufacturer, the customer is responsible for the cost of the replacement item.

For items that have been purchased from Commercial Climate Supply that have been accurately installed and are defective or inoperable within 30 days of purchase please contact us directly at support@commercialclimatesupply.com. Someone with our customer support team will provide the necessary forms for consideration. 

Find more details or warranties and claims here.